0800 644 4662

Delivery

Where is my order?

After you have placed your order online, we will send you an order confirmation email. If you haven't received this email within 24 hours of placing your order or your products have not been delivered within the timescale stated in the email, then please send our Customer Service team an email to woof@dogsabouttown.co.uk or telephone us, free, on 0800 644 4662 between 9am and 6pm Monday – Friday.

Will my order arrive in one go?

Dogs About Town seeks out smaller, niche suppliers to bring you a collection of doggy goodies that's a little bit different from the norm. Because of this, when you order, you might choose goods from several different suppliers and that will mean that your order won't arrive in one package. For example, if you buy a lounge bed, nose-it toy and a chill pad, you'll be supporting 3 different small manufacturers and you'll receive 3 packages. Now, we know, this might seem a bit odd at first, but we hope you'll agree that it's worth it to find something just that little bit different and be able to support some of the smaller but beautifully formed suppliers and manufacturers.

If you've got any questions about delivery, please give Jo a call on 0800 644 4662 or email woof@dogsabouttown.co.uk.

FREE Standard Delivery on orders over £50.00*

Delivery Options Price Estimated Delivery Time Who Delivers my Package
Standard Delivery £3.95 on all UK orders under £50.00 We aim to deliver within 3-6 working days ** Royal Mail/Courier. 8am-6pm, for larger items please note a signature may be required.

*Excluding Chester & Wells Beds, all Personalised Items and Raw Food

** Addresses at the following postcodes may take a little longer than the specified delivery times above:

Aberdeen - Buckie Forfar - Friokhiem Isle of Bute - Dunoon Cairndow - Inveray Oban/Taynuilt Oban Carrour - Mallaig Kinlochleven Inverness - Garve Dornouch - Lairg Elgin - Fochabers Forres Kyle - Isle of Skye Dalwhinne - Grantown on Spey Wick - Thurso AB 10 - AB56 DD8 - DD11 PA20 - PA23 PA25 - PA32 PA34 - PA35 PA37 PH30 - PH41 PH50 IV1 - IV23 IV25 - IV27 IV30 - IV32 IV36 IV40 - IV56 PH19 - PH26 KW1 - KW14

Chester & Wells Beds, flat rate non-standard delivery charge, £20.00 per bed.

Who do I contact if I have any questions?

If you have any queries regarding your return or exchange either drop us a line at woof@dogsabouttown.co.uk or call us on 0800 644 4662 between 9am and 6pm Monday – Friday.

Where is my order?

After you have placed your order online, we will send you an order confirmation email. If you haven't received this email within 24 hours of placing your order or your products have not been delivered within the timescale stated in the email, then please send our Customer Service team an email to woof@dogsabouttown.co.uk or telephone us, free, on 0800 644 4662 between 9am and 6pm Monday – Friday.

Will my order arrive in one go?

Dogs About Town seeks out smaller, niche suppliers to bring you a collection of doggy goodies that's a little bit different from the norm. Because of this, when you order, you might choose goods from several different suppliers and that will mean that your order won't arrive in one package. For example, if you buy a lounge bed, nose-it toy and a chill pad, you'll be supporting 3 different small manufacturers and you'll receive 3 packages. Now, we know, this might seem a bit odd at first, but we hope you'll agree that it's worth it to find something just that little bit different and be able to support some of the smaller but beautifully formed suppliers and manufacturers.


If you've got any questions about delivery, please give Jo a call on 0800 644 4662 or email woof@dogsabouttown.co.uk.


A Quick Word About Packaging:

The world's resources are precious, so whenever we can, we like to reuse packaging that we get sent.

Things like those polystyrene chips, shredded paper or bubble wrap.

We also try to choose the most environmentally cardboard boxes we can and this means that sometimes, you'll get a box that looks too big for it's contents. But rest assured, we've done our homework and picked the best option we can, plus any packing that we use to fill the box is likely to be on its second use. Phew.

The monthly boxes also make a great interactive toy for your dog. Once it's empty of goodies, why not pop a few treats inside, turn it over and then let your dog work their way in to the yummy treats? We don't recommend using the filling as a toy or to hide the treats in and of course, don't leave your gorgeous pooch unattended with the box.

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