Returns, Exchanges & Cancellations | Dogs About Town

Returns, Exchanges & Cancellations

We hope you won't need to, but if you want to return, exchange or cancel your order, please email Kate or Jo at as soon as possible. The returns and exchange policy for each of our suppliers is different and we've highlighted them below. Cancellations may be possible if the order has not yet been processed but we cannot guarantee this and you will need to contact Kate and Jo without delay. Once a return or cancellation has been agreed, any required refund or chargeback will be processed by Ellicis Hotels Limited, our parent company.

In the first instance, you must notify Dogs About Town at

Dogs & Horses

For Dogs and Horses Leather Collars & Leads. Goods must be returned to Dogs and Horses (Returns) or Dogs and Horses (Exchange), 116 Chamberlayne Road, London, NW10 3JP. Good must returned within 14 days of delivery in the original packaging and in an unused condition for refund.

P.L.A.Y Beds & Toys and Unleashed Life Dog Bowls

Goods can be returned for refund within 14 days. Refund will exclude the shipping cost. Goods must be returned in the original packaging, in an unused condition for refund. Returns will not be accepted should there be any sign of pet hair on the product/s. Failure to adhere to this will result in the refund being null and void. Return address: In Vogue Pets, c/o E-Warehousing Limited, Common Lane Industrial Estate, Kennelworth, Warwickshire, CV8 2EL.

Prestige Wicker

For wicker dog beds and settees. You can return goods you have ordered from Prestige Wicker for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of postage shall be borne by you. You can notify them by emailing Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required. The rights to return the goods to us as referred to, will not apply in the following circumstances: - in the event that the product has been used. This does not affect your statutory rights.

Chester & Wells Beds

Goods may be returned within 28 days at the purchasers cost in the original packaging at the risk of the sender for a full refund. The item must be un used and only returned with the agreement of our company. All returns must be notified by email to us at or by telephone on 01908 511619 within 7 days of receipt of the product and we will advise you of the return address. Goods must not be returned before we are informed. Should any product purchased from us be found to be faulty, damaged in transit or differing from the description given on our website, we will be pleased to arrange either repair, replace or refund the product at our discretion. It is important that when any item is delivered to you that you are aware that you are being asked by the courier to sign for the item as ‘received in good condition’. This means that you are bound to check the package as best you can to ensure the item is in good condition. If the box looks damaged then the item inside is likely to be also – so please note this on the delivery note. A good clear detail of damage will speed any replacement cage or part to your cage. All returns must be notified by email to us at or by telephone on 01908 511619 within 7 days of receipt of the product and we will advise you of the return address. Goods must not be returned before we are informed. Please be aware that we cannot just swap goods – if the size is wrong then the product should be returned to the address provided by us and the correct size re-ordered. You will then be refunded for the returned item minus the outward carriage cost. In the event of a customer purchasing an item from us mistakenly and through no fault of ours, we will be pleased to replace or refund the item provided that the original item is unused, in the original box and in a new condition then returned to the address given to you. In cases where the customer is either unable or unwilling to arrange return carriage after mistakenly purchasing a product, we reserve the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer. In cases where an order is returned, we reserve the right to retain the cost of the outward carriage. This does not affect your statutory rights as a consumer.

The Paws

For Hailey & Oscar Dog Coats. If there is an error or any other delivery problem in respect of the products ordered, you must notify Dogs About Town either by email ( )or by phone (01494 680431) within three days after the delivery date. The Paws will not be liable for any loss or damage if you fail to do this. For goods that are received damaged or faulty you must contact us within 30 days, without using or further unpacking the goods, and return them to us within 40 days. Goods received damaged will be replaced or a credit note issued according to your wishes, including the cost of return postage, when The Paws have received the item(s).

It will be your responsibility to return all goods in the same condition as they were upon delivery. You are advised to retain the original packaging in the event of you cancelling an order.

The Paws do not normally accept return of items that are in good order and not faulty. If they do, this will normally be for a trading credit only. Shipping cost is non-refundable and you are responsible to pay the delivery charges due for items returned for refund. The Paws reserves the right to deduct from the refund any charges necessary for packaging/re-packaging, repair or cleaning of any goods returned not in the same condition as upon delivery. The Paws are entitled to recover all costs, loss, charges and expenses incurred in connection with goods returned not saleable as new.

Remember, so that we can properly track and ensure efficient processing of your returned or exchanged items, you must email Kate and Jo at prior to returning, exchanging or cancelling.

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